Simple Solution

The Ascabyte service plan provides proactive IT management and best-practice reporting. All services are subject to:

• Defined support limits,

• Device and storage caps,

• The contracted service scope.

Only the devices and systems listed in your contract are supported. Service quantities, frequencies, and storage follow the plan limits. Before activating any service plan or add-on, Ascabyte will review your IT environment, confirm eligibility, and provide a detailed quote.

Excluded services: The plan does not include:

• General IT break-fix

• Printer support

• Phone support

• On-demand troubleshooting

Reactive or emergency support outside the agreed scope requires a separate arrangement.

Backup and Data Management

• Backups are stored in a Canadian data centre, ensuring local data jurisdiction compliance.

• Physical copies of backups can be requested with a two-week lead time.
  This structure supports disaster recovery planning and aligns with regional expectations for data protection.

Compliance Advisory

Ascabyte technicians are not compliance auditors and are not certified in compliance standards. This plan does not guarantee specific compliance outcomes. Instead, Ascabyte:

• Implements solutions based on industry best practices,

• Provides detailed reports on system configuration and solution effectiveness, which can be used when filing cyber insurance claims or demonstrating due diligence.

Key Takeaways for Clients

• Planning first: Pre-activation review ensures clarity about what the plan supports and any additional services required.

• Leverage reports: Reports demonstrate IT security and system configuration for policy or internal assessments.

• Support limits: The plan is not intended for urgent break-fix or general IT support; consider separate arrangements for these needs.

• Data access: Cloud backups are secure in Canada, with hard copy access available if requested in advance.

The Ascabyte service plan is best suited for proactive IT oversight, monitoring, and documentation of IT security practices, rather than immediate incident response or guaranteed compliance certification.